Priority Number of Tickets ... Open ... Pending Immediate 1 0 0 9 Immediate 590 6 2 8 388 50 2 7 High 372 54 0 6 125 36 2 5 Medium 5309 969 45 4 68 20 0 3 Low 199 40 0 2 1308 21 0 1 Zero 132 16 1